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A successful project manager is made up of many skills and attributes, and has many different roles. We look at the part that business process transformation systems can play in supporting this challenging function.   The composition of a successful project manager Image source: successfulprojectmanagers.com   Business process transformation platforms can help strengthen project teams…

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The specifics of each project vary, but at heart every consultation is trying to answer some common, basic questions. We look at what these questions are, and how business process transformation systems can help you answer them. Consulting has eight fundamental objectives Harvard Business Review (HBR) published this list of objectives in 1982 (it’s still…

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Our partner, BusinessOptix, has been recognised by Gartner twice in 2023 to date. Firstly for its strengths in modelling an organisation from multiple angles. And secondly for its power in process mining. March 2023: visionary in 2023 Gartner® Magic Quadrant™ for process mining tools Process mining is one of the discovery methods included in BusinessOptix’s…

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How do you make data-driven decisions if you can’t understand or extract the data? A transformation dashboard can help. We examine dashboards’ role in business process improvement and share a quick guide to how to create one. Set, manage and communicate progress with a transformation dashboard Transformation dashboards offer multiple ways to access, view, chart…

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Do you know how, where, when and why customers interact with your business? If not, you’re missing out on opportunities. Process improvement can help you map, visualise and optimise your customer journeys in order to exploit every advantage.   Customer journeys are complex and constantly evolving A customer journey describes the full pathway of interactions…

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Achieving process compliance is essential for smooth business operation, as well as to meet legal obligations. We examine what a good plan should contain, and show how a financial services organisation improved its compliance.    Governance, risk and compliance (GRC) is about instilling and following good business practices GRC is increasingly important to the way…

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Which of your processes aren’t adding value? Identifying and removing these is a vital part of change management. We take a quick look at the role of operating models in streamlining processes. And share an example of a business that improved its process alignment. Removing pointless processes is a key part of transformation “It’s what…

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In our latest LinkedIn poll, 17% of respondents said achieving cost savings was their top process improvement problem. Using process simulation is one way of dealing with the challenge.   Cost management must be an ongoing activity Every business wants to reduce costs, waste and inefficiencies, particularly with the potential of recession in the UK.…

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In our recent LinkedIn poll, 83% of respondents said driving continuous improvement was their top process challenge. We look at how you can tackle the problem, and share an example of a successful transformation. Continuous improvement helps drive growth, innovation and versatility It’s a practice that, as the name suggests, involves ongoing evaluation and revision…

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There’s an oft-repeated quote that 70% of complex, large-scale change programmes don’t reach their stated goals. Whether this is accurate or not, it is true that choosing the right process transformation system reduces the risk of failure. We explore some must-have requirements for a platform to optimise your chances of success. Do you know what…

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With the chance of recession this year on everyone’s mind, is your business prepared? Optimising your business processes will improve your chances of surviving and thriving. Here’s how you can use process improvement to help find your way through challenging times.   The possibility of recession is casting a shadow over 2023 At the start…

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There are many ways of running process mining and discovery; we previously outlined three in this article. This time, we’re going to dig deeper into the crowd-driven method and reveal why it’s of such value. Crowd-driven mining is collaborative, quick and easy Most of us are familiar with the principles of crowdfunding or crowdsourcing. They…

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Process mapping is a valuable tool to help you gain a detailed, data-driven understanding of how your organisation works. As one of the first tasks in a business transformation, it sets you on the right track. Mapping defines what your business does, who does it and how to measure its success. Use it to increase operational…

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Many companies want to develop a data-driven culture, basing decisions on facts rather than subjective opinion. Creating and managing a consistent set of master data can help achieve that. Defining master data Master data is “data about the business entities that provide context for business transactions” says the DAMA Guide to the Data Management Body…

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Do you have clear visibility of your business operations? Process documentation can help you achieve it. Using accurate models and definitions allows you to identify, target and resolve problems caused by poor visibility. We look at three key benefits of optimising your process documentation. Process documentation forms the basis of a successful business I worked…

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Most of us would love to be confident of making the right decisions that will lead to beneficial outcomes. We look at how effective scenario modelling helps you achieve your business goals. Choose your own (business) adventure Did you ever read those choose-your-own-adventure books as a kid? The ones where you were given options at…

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It can be difficult to choose a business process transformation system. There are plenty available, with similar features and capabilities. So, to help you, we thought we’d run a quick comparison of some key providers. The facts: capability comparison* Visio: developed by Microsoft, Visio is a Windows-based diagramming software program. You can create flowcharts, organisational…

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How do you currently discover and map your business processes? In our recent LinkedIn poll, 13% of respondents said they used an Excel spreadsheet.  Methods like this can generate all sorts of problems: version control, inputting mistakes – the list goes on. There is a better way.   Using a centralised system gives you more…

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