Who we are
Founded in 2004, Cocoon started life as a consultancy company and financial software reseller. We quickly realised our passions lay in helping clients transform and add value to their businesses. So, after a successful sale of the reseller business in 2011, we now focus on consultancy, project management, digital transformation and software development.
Our aim is always to take a different approach to everything we do. We believe in a customer-centric style, forming long-term partnerships to deliver consistent, tangible savings and improvements.
Our people have a unique view of your challenges, thanks to diverse backgrounds in:
• project and programme management
• enterprise solution rollouts
• software architecture
• business intelligence
• process and change management
We've completed a wide range of projects across sectors such as retail, food-to-go, leisure, hospitality, technology, finance and professional services.
These four core values underpin the way we operate and interact with you. Because we believe that how we work is as important as what we do.
Your interests are at the heart of what we do. Our customer-centric approach lets us get to the root of your problem and build value for your business.
Drawing on our broad knowledge and experience, we'll push you to look at things differently to help you deliver on your goals.
Building long-term partnerships is key. In fact, 80% of our clients are repeat customers or referrals. It's about being more than a supplier; we feel the process works better when we're part of your team.
The team love working on challenging projects and are 100% focused on delivering results for you. At the same time, we believe it can (and should) be fun.
Adopting a flexible mindset allows us to meet each customer's unique needs. Our methodology (below) is easily adaptable to suit your project, team and culture, to achieve the best results. It covers two core areas:
- Business transformation consultancy
These primary steps enable us to work through a successful change programme. However, not all activities are needed in every project; we mix and match to ensure the best outcome. The business transformation and data-processing systems BusinessOptix and Connections help apply our solutions.
- Support activities
We provide these services to add to your team, or as a wholly outsourced change function.
Chris Wootton, CEO
Chris is committed to using business process management to transform companies at every level. His experience in enterprise solution rollouts, across many sectors, gives him a unique view of clients’ needs. Chris is a true advocate of using a customer-centric approach to help businesses deliver sustainable savings and improvements.
Richard Tisdall, Chief DevOps Officer
Richard began his career in business intelligence, creating solutions to provide data insight and analysis. He has a broad skillset, including project and data management, software development, change management and business process mapping. His passion lies in developing and integrating technology to produce effective solutions to complex business problems.
“It is refreshing in the service sector industry to come across a company that is so customer focused - it is definitely ingrained within the culture of Cocoon.
This differentiates them from other resellers - the difference is someone that cares.”
“Cocoon has helped us transform our business processes with the introduction of Microsoft Office 365, cloud storage to replace our old office servers and bespoke development of web applications to manage client data imports. They really took the time to understand our business and designed solutions to fit the requirements”
“Cocoon fully understands the IoD’s working methods. They are able to translate our business requirements into working solutions. They know what will and won’t work both technically and in practice.
And they have been diligent, professional and dedicated on projects with the IoD.”