Process mapping happens early in a business transformation. It defines the tasks that lead to the delivery of your product or service, or that achieve your business goals. As such, getting it right will set you on the right track for your business transformation. We look at how to start creating a basic process map,…

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Image of laptop and charts to represent creation of a target operating model

A target operating model, or TOM, represents the ideal future state of your business. If everything were working perfectly, this is how people, processes and systems would function. Read on to discover the benefits of a TOM and four areas to consider when creating one.   A target operating model helps set the business direction…

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