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Do you know how, where, when and why customers interact with your business? If not, you’re missing out on opportunities. Process improvement can help you map, visualise and optimise your customer journeys in order to exploit every advantage.   Customer journeys are complex and constantly evolving A customer journey describes the full pathway of interactions…

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Achieving process compliance is essential for smooth business operation, as well as to meet legal obligations. We examine what a good plan should contain, and show how a financial services organisation improved its compliance.    Governance, risk and compliance (GRC) is about instilling and following good business practices GRC is increasingly important to the way…

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Which of your processes aren’t adding value? Identifying and removing these is a vital part of change management. We take a quick look at the role of operating models in streamlining processes. And share an example of a business that improved its process alignment. Removing pointless processes is a key part of transformation “It’s what…

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In our latest LinkedIn poll, 17% of respondents said achieving cost savings was their top process improvement problem. Using process simulation is one way of dealing with the challenge.   Cost management must be an ongoing activity Every business wants to reduce costs, waste and inefficiencies, particularly with the potential of recession in the UK.…

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In our recent LinkedIn poll, 83% of respondents said driving continuous improvement was their top process challenge. We look at how you can tackle the problem, and share an example of a successful transformation. Continuous improvement helps drive growth, innovation and versatility It’s a practice that, as the name suggests, involves ongoing evaluation and revision…

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There’s an oft-repeated quote that 70% of complex, large-scale change programmes don’t reach their stated goals. Whether this is accurate or not, it is true that choosing the right process transformation system reduces the risk of failure. We explore some must-have requirements for a platform to optimise your chances of success.   Do you know…

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With the chance of recession this year on everyone’s mind, is your business prepared? Optimising your business processes will improve your chances of surviving and thriving. Here’s how you can use process improvement to help find your way through challenging times.   The possibility of recession is casting a shadow over 2023 At the start…

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