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Every process improvement project needs its own plan to boost the chances of a successful outcome. Make sure yours includes these four phases. If you need to improve a process, make a plan A process improvement plan is exactly what it says: an end-to-end strategy to make a process better. Each process should have its…

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Process transformation can seem like a challenging project, for smaller or new businesses in particular. And it’s easy to postpone in favour of other priorities. Here, we examine the first two steps to get you started.   Begin early to increase your chances of success Where does process optimisation sit on your to-do list? Possibly…

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Every consultant’s aim is to help clients improve the way they run their businesses. We explore the role of business process management (BPM) systems in delivering solutions to add value and boost efficiency.   Enhance the way your clients run their businesses Are you certain that your recommendations will produce the results clients want and…

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Bemused by business transformation jargon? Improve your understanding with this glossary of frequently used terms and abbreviations in business transformation and software development. It’s regularly updated, so check again soon if you can’t see what you need today. As-is and to-be processes The as-is state of a process is the current state. It’s how the process…

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So you’re looking for a tool to enhance the management of your people development team. Have you thought of process transformation platforms? Surely they’re only for techy business analysts. Well, not exactly. An HR team might not use the system directly. But incorporating its functionality can have major benefits. Business process transformation platforms can help…

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The specifics of each project vary, but at heart every consultation is trying to answer some common, basic questions. We look at what these questions are, and how business process transformation systems can help you answer them. Consulting has eight fundamental objectives Harvard Business Review (HBR) published this list of objectives in 1982 (it’s still…

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How do you make data-driven decisions if you can’t understand or extract the data? A transformation dashboard can help. We examine dashboards’ role in business process improvement and share a quick guide to how to create one. Set, manage and communicate progress with a transformation dashboard Transformation dashboards offer multiple ways to access, view, chart…

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Do you know how, where, when and why customers interact with your business? If not, you’re missing out on opportunities. Process improvement can help you map, visualise and optimise your customer journeys in order to exploit every advantage.   Customer journeys are complex and constantly evolving A customer journey describes the full pathway of interactions…

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There’s an oft-repeated quote that 70% of complex, large-scale change programmes don’t reach their stated goals. Whether this is accurate or not, it is true that choosing the right process transformation system reduces the risk of failure. We explore some must-have requirements for a platform to optimise your chances of success.   Do you know…

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With the chance of recession this year on everyone’s mind, is your business prepared? Optimising your business processes will improve your chances of surviving and thriving. Here’s how you can use process improvement to help find your way through challenging times.   The possibility of recession is casting a shadow over 2023 At the start…

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Many companies want to develop a data-driven culture, basing decisions on facts rather than subjective opinion. Creating and managing a consistent set of master data can help achieve that. Defining master data Master data is “data about the business entities that provide context for business transactions” says the DAMA Guide to the Data Management Body…

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Do you have clear visibility of your business operations? Process documentation can help you achieve it. Using accurate models and definitions allows you to identify, target and resolve problems caused by poor visibility. We look at three key benefits of optimising your process documentation. Process documentation forms the basis of a successful business I worked…

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Most of us would love to be confident of making the right decisions that will lead to beneficial outcomes. We look at how effective scenario modelling helps you achieve your business goals. Choose your own (business) adventure Did you ever read those choose-your-own-adventure books as a kid? The ones where you were given options at…

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It can be difficult to choose a business process transformation system. There are plenty available, with similar features and capabilities. So, to help you, we thought we’d run a quick comparison of some key providers. The facts: capability comparison* Visio: developed by Microsoft, Visio is a Windows-based diagramming software program. You can create flowcharts, organisational…

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How do you currently discover and map your business processes? In our recent LinkedIn poll, 13% of respondents said they used an Excel spreadsheet.  Methods like this can generate all sorts of problems: version control, inputting mistakes – the list goes on. There is a better way.   Using a centralised system gives you more…

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A business process review (BPR) lays the foundations for a successful business transformation. Here’s a handy four-step guide to running an effective review.   A BPR sets you on the right track for business transformation A BPR is simply a way to assess how your processes are working and identify ways to improve them. You…

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It’s always easier to get to your destination if you’ve got a good map. This is just as true in business transformation as when you’re on a walk in the countryside.  Let’s examine how to create a transformation map, why you should use one, and what it should contain.   A transformation map helps you…

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A target operating model, or TOM, represents the ideal future state of your business. If everything were working perfectly, this is how people, processes and systems would function. Read on to discover the benefits of a TOM and four areas to consider when creating one.   A target operating model helps set the business direction…

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