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The IT services market is growing and your clients are increasing their spending. We look at how business process transformation helps you tap into the opportunities that creates. Enterprise spending on IT services is set…Read more
Do you know how, where, when and why customers interact with your business? If not, you’re missing out on opportunities. Process improvement can help you map, visualise and optimise your customer journeys in order to…Read more
Which of your processes aren’t adding value? Identifying and removing these is a vital part of change management. We take a quick look at the role of operating models in streamlining processes. And share an…Read more
In our latest LinkedIn poll, 17% of respondents said achieving cost savings was their top process improvement problem. Using process simulation is one way of dealing with the challenge. Cost management must be an…Read more
With the chance of recession this year on everyone’s mind, is your business prepared? Optimising your business processes will improve your chances of surviving and thriving. Here’s how you can use process improvement to help…Read more