How to be a better business process outsourcing provider

The failure rate of outsourcing relationships ranges from 40% to 70%, according to cio.com. Ensure your client relationship doesn’t falter with the help of these tips.

Business process outsourcing frees time for key priorities

Business process outsourcing (BPO) sees organisations subcontract selected functions to specialist third parties. Originally built around physical tasks like manufacturing, it’s now more about services or processes like marketing, sales, or payment processing.

Managed service providers (MSPs) fulfil a similar role. However they are more focused on areas like IT infrastructure, end-user systems or cybersecurity.

Outsourcing arrangements can be short or long-term, and benefit all types and sizes of business. They enable the organisation to save time, focus on other priorities, and let experts carry out certain, perhaps more routine, functions.

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Four tips to make you into a better BPO

1. Identify efficiencies before you begin running the process

Ensure you fully understand the process you are taking on, even better than the parent company. They may say they have the full picture, but it’s likely that the information they have is inaccurate, incomplete or unreliable. Discover and map each process fully, identifying efficiencies and areas for improvement, before you start running it.

2. Confidently plan for process enhancements

Use scenario maps and models to help identify opportunities to change and discover what would happen if you did. Understanding how processes are connected, and the impact of changes, helps drive effective improvements.

3. Communicate effectively with your client

No news isn’t always good news, at least from a customer’s point of view. Reassure the client with clear and regular communication on the progress of the task and any problems. A transformation dashboard will help you do this, using its capabilities to map, analyse and track a project.

3. Strengthen your process management by taking advantage of automation opportunities

Run the process more effectively with the help of automation software, to streamline and simplify the workflow. This is particularly useful for more repetitive or standardised processes.

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Unlock the potential of your business

Optimise your process management with the support of BusinessOptix. This flexible transformation platform helps you discover process problems, map, adapt and improve business operations. To learn how your business will benefit from its capabilities, claim your free demo today.

BusinessOptix capabilities

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